TERMS & CONDITIONS

1. ABOUT THESE TERMS

1.1. These Terms and Conditions ("Terms") govern your use of the website xnonlondon.com ("Website") and any purchases you make through it.

1.2. The Website is operated by XNON CLOTHING LTD, a company registered in England and Wales (Company Registration Number: [TO BE INSERTED]), whose registered office is at Betts Mews, Gallions Reach, London E16 2XT, United Kingdom. XNON CLOTHING LTD trades under the brand name "XNON" and is referred to throughout these Terms as "we", "us", "our", or "XNON".

1.3. By using our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1.4. We may amend these Terms from time to time. The version in effect at the time you place your order will apply to that order.

2. ELIGIBILITY

2.1. You must be at least 18 years of age to place an order on our Website. If you are under 18, you may only place an order with the involvement and consent of a parent or legal guardian.

2.2. By placing an order, you confirm that you have the legal capacity to enter into a binding contract under the laws of England and Wales.

3. PRODUCTS AND DESCRIPTIONS

3.1. We take reasonable care to ensure that product descriptions, images, and sizing information on the Website are accurate. However, images are for illustrative purposes only; slight variations in colour may occur due to display settings on your device.

3.2. All products are subject to availability. If a product is no longer available after you have placed an order, we will notify you promptly and offer a full refund.

3.3. In accordance with Section 11 of the Consumer Rights Act 2015, goods supplied must match their description. If you believe the goods received do not match the description on the Website, you are entitled to a remedy as set out in Section 7 (Returns for Faulty or Misdescribed Goods) below.

4. PRICING AND PAYMENT

4.1. All prices displayed on the Website are in British Pounds Sterling (GBP) and are inclusive of all applicable taxes, unless otherwise stated.

4.2. Delivery charges, if applicable, will be displayed clearly before you confirm your order.

4.3. We accept the payment methods displayed at checkout. Payment must be received in full before goods are dispatched.

4.4. Whilst we make every effort to ensure pricing is accurate, errors may occasionally occur. If we discover a pricing error on any product you have ordered, we will contact you as soon as possible to inform you. You will be given the option to reconfirm your order at the correct price or to cancel it. If we are unable to contact you, the order will be treated as cancelled and a full refund will be issued.

4.5. A binding contract between you and XNON is formed only when we dispatch your goods and send you a Dispatch Confirmation email, not when you receive an automated Order Acknowledgement.

5. DELIVERY

5.1. We aim to deliver within the estimated timeframes stated at checkout. Standard UK delivery is typically 3–5 working days. International delivery timeframes will vary.

5.2. If no delivery date is agreed, under Regulation 42 of the Consumer Contracts Regulations 2013, we must deliver the goods within 30 days of the date the contract is formed.

5.3. In accordance with Section 29 of the Consumer Rights Act 2015, the risk in the goods passes to you when you (or a person you have nominated) take physical possession of them. Until that point, the goods remain at our risk — including during transit with our courier.

5.4. If delivery is unsuccessful due to an incorrect address provided by you, we may charge the cost of redelivery.

6. YOUR RIGHT TO CANCEL (COOLING-OFF PERIOD)

6.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3), you have the right to cancel your order for any reason within 14 days from the day after you (or a person you nominate) receive the goods.

6.2. To exercise your right to cancel, you must inform us by a clear written statement (by email to contact@xnonlondon.com) before the cancellation period expires.

6.3. Once you have notified us of cancellation, you have a further 14 days to return the goods to us at: XNON CLOTHING LTD, Betts Mews, Gallions Reach, London E16 2XT.

6.4. Cost of returns: You are responsible for the cost of returning items to us when exercising your cancellation right, unless the goods are faulty or not as described.

6.5. We will process your refund within 14 days of receiving the returned goods (or receiving evidence of their return, whichever is earlier). The refund will include the standard outbound delivery charge you originally paid.

6.6. We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

7. RETURNS FOR FAULTY OR MISDESCRIBED GOODS

7.1. Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.

7.2. Under Section 9 of the Consumer Rights Act 2015, goods must be of satisfactory quality — free from defects, durable, and safe.

7.3. Under Section 10, goods must be fit for purpose — fit for any particular purpose you made known to us before purchase.

7.4. Under Section 11, goods must be as described — they must match the description provided on the Website.

7.5. Short-term right to reject (Sections 20 & 22): If goods are faulty, not as described, or not fit for purpose, you have the right to reject them and receive a full refund within 30 days of receiving the goods.

7.6. Right to repair or replacement (Section 23): After 30 days but within 6 months of delivery, you are entitled to request a repair or replacement. If the repair or replacement is unsuccessful, you are entitled to a full refund.

7.7. To report a faulty or misdescribed item, please contact us at contact@xnonlondon.com with your order number, a description of the fault, and photographs where possible.

8. YOUR STATUTORY RIGHTS

8.1. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable legislation.

8.2. Any term in these Terms that is found to be unfair under Part 2 of the Consumer Rights Act 2015 shall be unenforceable. The remaining Terms shall continue in full force and effect.

9. OUR LIABILITY

9.1. We do not exclude or limit our liability for:

• (a) death or personal injury caused by our negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) any breach of the terms implied by Sections 9, 10, and 11 of the Consumer Rights Act 2015;
• (d) defective products under the Consumer Protection Act 1987;
• (e) any other matter for which it would be unlawful to exclude or restrict liability.

9.2. Subject to clause 9.1, we shall not be liable for any indirect, consequential, special, or incidental loss or damage arising out of or in connection with your use of the Website or the purchase of goods.

9.3. Our total liability to you in respect of all other losses arising under or in connection with any order shall not exceed the total price of the goods purchased.

10. INTELLECTUAL PROPERTY

10.1. All content on the Website — including but not limited to text, graphics, logos, trademarks, photographs, clothing designs, website design, and source code — is the property of XNON CLOTHING LTD or its licensors and is protected by copyright, trademark, and other intellectual property laws of England and Wales and international treaties.

10.2. The XNON name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of XNON CLOTHING LTD. You must not use such marks without our prior written permission.

10.3. You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes only.

10.4. You may not reproduce, distribute, modify, create derivative works of, publicly display, scrape, or otherwise exploit any content from the Website without our prior written consent.

11. USE OF THE WEBSITE

11.1. You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, or impair the Website.

11.2. You must not attempt to gain unauthorised access to any part of the Website, the server on which the Website is hosted, or any server, computer, or database connected to the Website.

11.3. You must not use any automated system, including but not limited to "robots", "spiders", or "scrapers", to access the Website for any purpose.

12. THIRD-PARTY LINKS

12.1. The Website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of any third-party websites and do not endorse them.

13. FORCE MAJEURE

13.1. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, strikes, or disruption to transportation or supply chains.

14. COMPLAINTS AND DISPUTE RESOLUTION

14.1. If you have a complaint about an order or our service, please contact us at contact@xnonlondon.com. We will endeavour to resolve your complaint promptly.

14.2. In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if we are unable to resolve your complaint through our internal process, we will provide you with details of an approved Alternative Dispute Resolution (ADR) provider.

15. GOVERNING LAW AND JURISDICTION

15.1. These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

15.2. The courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

15.3. If you are a consumer resident in Scotland, you may also bring proceedings in the Scottish courts. If you are a consumer resident in Northern Ireland, you may also bring proceedings in the Northern Irish courts.

16. CONTACT US

To contact us regarding these Terms, please use the following details: